Your satisfaction is our number one priority. If you are not completely satisfied with your order, please follow the guidelines below for assistance.
We are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the:
- overall shape
- color combinations.
In single-variety arrangements the color will take precedence over variety. For instance, if an order is for yellow daisies, they may substitute another variety of flower, not another color. White roses and cream roses may be substituted for each other as well as peach roses and pink roses.
NON-PERISHABLE GIFT ITEMS
If you are not satisfied with a non-perishable gift item for any reason, you may return it to our shop for an exchange of equal value or a refund within 7 days of the purchase date on your receipt.
We only deliver Mylar balloons.
For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.
Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.
SUBSTITUTIONS FOR SPECIAL OCCASIONS
Due to the importance of delivering orders for special occasions such as funerals, birthdays, and anniversaries on specific days, we may make a substitution of equal or greater value to ensure timely delivery. If the flowers you requested are not available and we are not able to contact you via the phone number(s) or email address you provided, we will substitute the closest available flowers/color.
We offer a 24 hour guarantee that your gift is of the highest quality upon arrival. We will make necessary adjustments if notified within 24 hours of delivery.