Delivery Policy

Holiday Delivery

Florist, flower shop To help assure on-time delivery during busy holiday seasons, place your order in advance prior to the following major holidays: Thanksgiving, Christmas, New Year's, Valentine's, Easter, Bosses Day, Mother's Day, Memorial Day, Father's Day, Independence Day, Labor Day, and Halloween.

We are closed on these holidays: New Year's Day, Easter, Independence Day, Labor Day, Memorial Day, Thanksgiving and Christmas.

SAME DAY DELIVERY

If you order by 2:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For same day service on the weekend please order by 12:00 pm on Saturday. Delivery at Old Canton location is 8am to 5pm. Ridgeland location delivery is 9am to 5pm.

DELIVERY TIMES

Normal delivery times are 8am-5pm daily. During major holidays such as Valentine's Day and Mother's Day we offer extended hours and delivery times, call to verify.

FUNERAL HOMES

These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home we will look it up for you. We normally contact the funeral home to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions.

BANNERS ON FUNERAL ARRANGEMENTS

Due to the time-sensitivity of delivering funeral orders, if a banner is not available, we will fill your order to value, substituting the banner with more flowers for an even fuller arrangement.

SCHOOLS

Schools do not accept deliveries for students. Please send teacher's gifts to the high school and any student orders to their residence. Orders to high schools should be placed early because they usually must be received by 2pm.

PO BOXES

We are unable to deliver flowers to a P.O. Box or an A.P.O. address.

IF NO ONE IS HOME

The delivery person will try to contact the sender first for additional instructions. If sender is unavailable, the delivery person will try to contact the recipient for instructions. If neither the sender nor the recipient is available the delivery person will evaluate the environment and make a determination if it is safe to leave your arrangement on site or with a neighbor.  The delivery person may leave a notice of attempted delivery for the recipient. The recipient may then call and arrange for pick up or a new delivery time.

INCORRECT ADDRESSES

If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. We are not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.

CANCELING OR CHANGING AN ORDER

Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. Email changes or cancellations are NOT accepted. To cancel or change an order that has not been processed, please call immediately. All changes or cancellations MUST be verbal.

RECIPIENT REFUSAL OF DELIVERY

If the recipient refuses to accept a delivery, an attempt will be made to contact the sender. No refunds will be given.

CARD MESSAGES

Card messages are used to reflect your sentiments for the appropriate occasion.